Following an event which causes the insured significant adverse publicity or reputational damage which is likely to have a widespread financial impact on the insured, we will:
a) liaise with the insured and the insured's solicitor (whether the solicitor is an appointed advisor under this policy, or acts on the insured's behalf under any other policy), to draft a media statement or press release and/or
b) arrange, support at a press conference and/or
c) prepare communication for the insured's customers and/or a telephone or website script
provided that the insured's has sought and followed advice from our Crisis Communication Helpline.
Any claim relating to:
1. legal costs and expenses in excess of £10,000.
2. matters that should be dealt with through the insured's normal complaints procedures.
